HAVE QUESTIONS

Welcome to Torboyaug LLC’s FAQ page. Here we will answer some common questions you may have during your shopping experience. If you don’t find what you need here, please feel free to contact us.

1. How do I place an order?
   You can browse our product categories, select the couples outfits you like, and click the “Add to Cart” button. After completing your purchase, go to the shopping cart and follow the prompts to enter your delivery information and select a payment method to complete your order.
2. How do I modify or cancel my order?
   If you need to modify or cancel your order, please contact the customer service team as soon as possible. Please note that once an order has been processed or shipped, we may not be able to make changes or cancellations.
3. What payment methods do you accept?
   We accept a variety of payment methods, including:
   Credit cards (Visa, MasterCard, American Express)
   Debit cards
   PayPal
   Other online payment methods (such as Apple Pay)
4. When will my order be shipped?
   We usually process and ship within 1-3 business days after receiving the order. The specific delivery time will depend on your region and the shipping method selected.
5. How do I track my order?
   Once your order is shipped, we will email tracking information, which you can use to check the status of your order on the carrier’s website.
6. What is your return policy?
   If you are not satisfied with your purchase, you can return your item within 30 days of receiving it. Please ensure that the item is unused and in its original packaging. Please refer to our Refund and Return Policy for details.
7. Can the product be customized?
   Currently, we do not offer customization services. Our products are all pre-designed and you can choose by size and color.
8. What should I do if I receive a defective item?
   If the item you received is defective, please contact our customer service team immediately. We will assist you in processing the return and replacing the item.
9. Do you ship internationally?
   Yes, we ship internationally. Shipping costs and delivery times may vary by country and will be displayed at checkout.

Thank you for choosing Torboyaug LLC, we look forward to providing you with excellent service and products!